Privacy Policy

1. Introduction

Logspace ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our website and purchase our self-hosted session recording software. This policy is compliant with GDPR (EU) 2016/679, ePrivacy Directive 2002/58/EC, and Google Consent Mode v2 requirements.

2. Cookie Policy

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control your cookie preferences through our cookie consent banner that appears when you first visit our website.

2.1 Types of Cookies We Use

2.2 Managing Cookie Preferences

You can manage your cookie preferences in several ways:

• Use our cookie consent banner when you first visit the website
• Adjust settings in your browser to block or delete cookies
• Opt out of Google Analytics by using the Google Analytics Opt-out Browser Add-on
• Contact us directly to update your preferences

2.3 Google Consent Mode v2

We implement Google Consent Mode v2 to respect your privacy choices while still allowing aggregate analytics. When you deny analytics or marketing cookies, Google's tracking is automatically adjusted to comply with your preferences, ensuring no personal data is collected without your consent.

3. Information We Collect

3.1 Website Information

When you visit our website, we may collect:

• Basic analytics data (page views, browser type, device information)
• Contact information when you reach out to us (email address, name)
• Payment information when purchasing our software (processed by Paddle)

3.2 Self-Hosted Software

When you deploy Logspace on your own infrastructure:

• We do NOT have access to your session recordings or logs
• All data stays on your infrastructure under your control
• We may collect anonymous usage telemetry for product improvement (can be disabled)
• License validation data (instance ID, version number)

4. How We Use Your Information

We use collected information to:

• Process your software purchases and provide customer support
• Send you license keys and product updates
• Improve our website and software products
• Communicate about product features, updates, and security patches
• Validate software licenses (self-hosted only)

5. Data Security

We implement industry-standard security measures to protect your personal information. For our self-hosted software, since all session data remains on your infrastructure, you maintain full control over data security, encryption, and access controls.

6. Third-Party Services

We may use the following third-party services:

• Payment processor (Paddle) for handling transactions
• Analytics services (Google Analytics) for website traffic analysis
• Email service providers for customer communications
• Cloud hosting providers for our website and documentation

7. Your Rights (GDPR)

You have the right to:

• Access: Request a copy of your personal data we hold
• Rectification: Correct any inaccurate or incomplete information
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Restriction: Limit how we process your personal data
• Portability: Receive your data in a structured, machine-readable format
• Object: Object to processing of your personal data
• Withdraw consent: Revoke consent for cookie usage at any time through our cookie banner
• Disable telemetry: Turn off anonymous usage telemetry in self-hosted installations
• Lodge a complaint: File a complaint with your local data protection authority

To exercise any of these rights, please contact us at [email protected]

8. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. For self-hosted deployments, you control all data retention policies for session recordings and logs collected by the software.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. International Data Transfers

If you are accessing our website from outside the jurisdiction where our infrastructure or service providers operate, your information may be transferred to, stored, and processed in other jurisdictions. For self-hosted deployments, all session data remains in your chosen data center location.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: [email protected]
• Address: Logspace

13. GDPR Compliance

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under GDPR. We are committed to facilitating the exercise of these rights. For self-hosted deployments, you have full control over GDPR compliance for the session data you collect.